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TERMS & CONDITIONS - LIVERPOOL STUDENT LETTINGS
Terms of Use
1. Liverpool Student Lettings Ltd.
Liverpool Student Lettings Ltd. is a private limited company, registered in England and Wales whose registered address is 10 Maryland Street, Liverpool L1 9DE and whose registered company number is 09233186. ("Liverpool Student Lettings Ltd.")
2. This Website
Liverpool Student Lettings Ltd. owns the website located at http://www.liverpoolstudentlettings.com (the "Website"). By accessing and using the Website you the user agree to be bound by these terms and conditions (the "Terms") which govern your access to and use of the Website. Website Design by: www.jasonkeating.com
3. Ownership and Use of Content
3.1 All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks and other material on the Website (the "Content") and all rights in it belongs to Liverpool Student Lettings Ltd. You may retrieve and display Content from the Website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) for your personal use. Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way.
3.2 You agree not to adapt, alter or create a derivative work from any of the Content on the Website or to use it for any purpose other than for your personal and non-commercial use.
4. Unlawful Use
You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Website by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or the disruption of normal flow of dialogue within the Website.
5. Intellectual Property Rights
5.1 All copyright, trade marks, database rights and other intellectual property rights that may exist in this Website and the Content shall remain at all times the property of Liverpool Student Lettings Ltd.
5.2 The trade marks, service marks and logos used and displayed on this Website ("Trade Marks") are registered or unregistered trade marks of Liverpool Student Lettings Ltd. Nothing on this Website should be construed as granting, by implication or otherwise, any licence or right to use any Trade Mark without written permission from Liverpool Student Lettings Ltd. The name of Liverpool Student Lettings Ltd. may not be used in any way, including in advertising or publicity pertaining to distribution of Content without the prior written permission of Liverpool Student Lettings Ltd.
6. Liability
6.1 The Website and Content is provided "AS IS" and on an "AS AVAILABLE" basis and Liverpool Student Lettings Ltd. does not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the Website or any Content. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law.
6.2 In no event will Liverpool Student Lettings Ltd. be liable for any loss including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use of this Website.
6.3 Liverpool Student Lettings Ltd. has tried to ensure that all the Content provided on the Website is correct at the time of publication. The Content is provided on an information basis only and should not be relied upon. No responsibility is accepted by or on behalf of Liverpool Student Lettings Ltd. for any errors, omissions, or misleading Content on the Website or on any websites to which the Website connects.
6.4 Liverpool Student Lettings Ltd. does not warrant that the Website or Content will be uninterrupted or error free, that any defects will be corrected, or that this Website or the server that makes it available are free of viruses or bugs.
7. Privacy
You must read and accept the Liverpool Student Lettings Ltd. Privacy Policy which details what type of personal information Liverpool Student Lettings Ltd. may collect from you when you visit the Website and how Liverpool Student Lettings Ltd. may store and use the information in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Act 2003.
8. Changes to the Terms
Liverpool Student Lettings Ltd. reserve the right, at its discretion, to make changes to any parts of the Website or these Terms. When these Terms are amended, Liverpool Student Lettings Ltd. will publish details of the amendments on the Website. Your continued use of the Website is taken as your agreement to be bound by these Terms as amended.
9. Jurisdiction
These Terms shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.
10. Severability
If these Terms or any part of them should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.
11. Conflict
If there is any conflict between these Terms and any other written agreement between you and Liverpool Student Lettings Ltd. then the latter shall prevail.
12. Events beyond our control
Liverpool Student Lettings Ltd. will not be responsible for any breach of these Terms caused by circumstances beyond its reasonable control.
13. Links
Liverpool Student Lettings Ltd. is not responsible for the availability or content of any third party websites or material you access through this Website.
14. File Download
Certain files of Content are available for download from the Website. These files of Content are subject to these Terms.
15. Contact
If you wish to contact Liverpool Student Lettings Ltd. regarding the Website, these Terms or the Privacy Policy please contact us by post or in person at 10 Maryland Street, Liverpool L1 9DE, by telephone on 0151 707 7799 or by email at office@liverpoolstudentlettings.com
Privacy Policy and Notice
This is the privacy notice of Liverpool Student Lettings Ltd. In this document, "we" or "us" refers to Liverpool Student Lettings Ltd.
We are company number 09233186 registered in the UK.
Our registered office is at 10 Maryland Street, Liverpool L1 9DE.
This is a notice to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not.
We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with UK law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.
Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:
1. Basic identification and contact information, such as your name and contact details.
This information is used:
1.1 to provide you with the services which you request;
1.2 for verifying your identity for security purposes;
1.3 for marketing our services and products;
1.4 Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
2. Market Place Information
When we obtain information from you specifically to enable you to use or buy a service offered on our web site by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.
3. Domain Name and e-mail address
Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.
This information is used:
3.1 to correspond with you or deal with you as you expect.
3.2 in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
3.3 to send you news about the services to which you have signed up;
3.4 to tell you about other of our services or services of sister web sites.
4. Information you post on our website
Information you send to us by posting to a forum or blog is stored on our servers. We do not specifically use of that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.
5. Website usage information
We may use software embedded in our website (such as JavaScript) to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.
6. Financial information relating only to your credit cards
This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on our website of PayPal as a reputable payment service provider. That page may be dressed in our "livery", but it is not controlled by us. Our staff and contractors never have access to it.
7. Note on padlock symbols and other trust marks
Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. Some certify to a high level of safety. We do not handle information about your credit card so do not subscribe to any such service. However, we suggest you assess this notice to judge that we do take your privacy seriously.
8. Financial information about your direct debit or your credit cards
When you have agreed to set up a direct debit arrangement, the information you have given to us is passed to our own bank for processing according to our instructions. We do keep a copy.
We are registered under the direct debit guarantee scheme. This provides for the customer’s bank to refund disputed payments without question, pending further investigation. Direct debits can only be set up for payments to beneficiaries that are approved "originators" of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.
9. Credit reference
To assist in combatting fraud, we share information with credit reference agencies so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
10. Business and personal information
This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.
We keep information which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.
11. Third party advertising
Third parties may advertise on our web site. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
12. Cookies
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we may use cookies:
12.1 to record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.
12.2 to allow essential parts of our web site to operate for you.
12.3 to operate our content management system.
12.4 to operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.
12.5 to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
12.6 to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
12.7 to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.
12.8 to record your activity during a web cast. For example, as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for a period of time after which it will delete automatically.
12.9 to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for a period of time after which it will delete automatically.
12.10 to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.
13. Calling our office
When you call our office, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line.
14. Sending a message to our support system
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We may keep personally identifiable information associated with your message, such as your name or email address.
15. Complaining
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
16. Third party content
Our web site is a publishing medium in that anyone may register and then publish information about himself or some other person. We do not moderate or control what is posted. If you complain about any of the content on our web site, we shall investigate your complaint. If we feel it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
17. Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
18. Content you provide to us
If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, you have no control whatsoever as to how it is used.
19. Marketing information
With your permission we pass your email address and name to selected associates whom we consider may provide services or products you would find useful. You may opt out of this service at any time by instructing us at office@liverpoolstudentlettings.com.
20. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
21. Affiliate information
This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.
22. Disclosure to Government and their agencies.
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
23. Review or Update the personally identifiable information
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
24. Sale of your personal information
Except as specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our business.
25. Data may be "processed" outside the UK
Our web sites are hosted in the EU. We also use outsourced services in countries outside the EU from time to time in other aspects of our business. Accordingly data obtained within the UK may be "processed" outside the UK and data obtained in any other country may be processed within or outside that country.
26. Compliance with the law
This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.
27. Removal of your information
If you wish us to remove personally identifiable information from our web site, you may contact us at office@liverpoolstudentlettings.com. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
If you have any question regarding this privacy policy and notice please contact us through office@liverpoolstudentlettings.com.
FAQs
We have prepared a list of the most the most frequently asked questions (FAQs) about us, our accommodation and the terms and conditions.
We recommend prospective tenants, parents and guarantors read all the FAQs to ensure they are fully informed of the obligations before tenancy agreements are signed.
The FAQs will also be useful for current tenants although our Tenancy Guide is more comprehensive.
What do we need to do when our group has chosen our property?
In order to reserve a property at least one member of your group must apply for tenancy online and pay your reservation/admin fee of £100 per person (non-refundable). Once you have completed your online application and it has been processed you will be sent a link through our website.
What does my group have to do to complete the tenancy application process?
Your group must all apply for tenancy online as soon as the reservation fee has been paid and before your Sign Up meeting. Within 7 days of paying the reservation fee the group must attend a Sign Up meeting at our agency.
All applicants must attend the Sign Up meeting together where all remaining formalities must be completed including completion of Tenancy Deposit Scheme (TDS) Agreements, submission of Guarantor Agreements and signing the Tenancy Agreement.
What is a Lead Tenant?
The Lead Tenant is the nominated tenant who will be our main point of contact for the group during the tenancy and will look after tenancy documents. They do not have any additional legal responsibilities.
What is the deposit for?
All tenants are required to pay an extra months rent plus fees as a security deposit at the point they sign the Tenancy. Your deposit covers damage, breakages, rent arrears and administration charges if there has been a breach of tenancy. The deposit is returned at the end of the tenancy.
Is my deposit protected?
Yes, Liverpool Student Lettings Ltd. is a member of the Tenancy Deposit Scheme (TDS). We will register your deposit with the TDS and it will be protected and returned at the end of the tenancy in accordance with their rules. Full details of the TDS will be given to you when you sign the tenancy agreement.
What are my legal obligations in the Joint Tenancy Agreement?
Your group will be asked to sign a Joint Assured Short hold Tenancy Agreement to commence on 1 July. The tenancy agreement sets out the conditions of the tenancy. Your tenancy provides that you are jointly and severally liable with your housemates to pay rent and comply with the terms and conditions.
What are my legal obligations in a Single Tenancy Agreement?
You will be asked to sign an Assured Short hold Tenancy Agreement to commence on or after 1 July. The tenancy agreement sets out the conditions of the tenancy. Your tenancy provides that you are liable to pay rent and comply with the terms and conditions.
How long is the tenancy?
The tenancy is usually for a 52 week period commencing 1 July ending 30 June or with 47 weeks of rent being payable during the tenancy including the Summer Retainer. The tenancy will be shorter and the number of weeks rent payable will be less if signed after 1 July.
What is the Summer Retainer?
The Summer Retainer is a payment for the 10 week period from 1 July when properties are prepared for new tenants. The amount payable is usually 50% of the normal weekly rent which equates to 5 weeks rent. We endeavour to allow occupation as soon as possible after the start of the tenancy subject to preparation of the property but we are not obliged to do so.
What is a Guarantor Agreement?
Each Tenant must provide a Guarantor Agreement. The Guarantor, usually a parent, agrees to guarantee rent payments and other charges due from the tenant.
When is rent due during the Tenancy?
To make it easier for tenants to budget and pay their rent for that year we have divided the total annual rent payable into 3 equal instalments. The payments are due on:
1 October
2 January
1 April
All rent should be paid through the Tenant Portal. The amount you have to pay depends on your tenancy agreement.
Do we have to pay Council Tax?
Full time students are exempt from paying Council Tax. To live in our accommodation you must be a full time student and provide Council Tax Exemption Certificates and/or Student ID covering the period of tenancy. Liverpool Student Lettings Ltd. will apply for a full exemption on the property. If Council Tax is payable on the property this is the responsibility of tenants.
What if we need something fixed?
All repairs and maintenance must be reported through the office. We will give you instructions on our out of hours arrangements when you move in to the property. Liverpool Student Lettings Ltd. is responsible for all genuine repairs. Contractors will attend reported repairs within reasonable timescales dependent on the nature and severity of the repair. Office: 10 Maryland Street, Liverpool L1 9DE. Telephone: 0151 707 7799
What happens when we move in?
Once your property is ready for occupation we will arrange a Check In. At the Check In we will give you a tour of the property, instruction on how things work and all the keys for the property. You will also be asked to sign an Inventory and Schedule of Condition as a record of the condition of the property on that day.
Do I need to take out insurance for my belongings?
You should insure your own belongings. We will email details of where to find competitive insurance cover before you move in.
What about utility bills?
Your rent is inclusive of water and a generous allowance of gas and electricity. We will take opening, periodic and closing meter readings although you are responsible for monitoring and managing your usage.
Energy Allowance Guide
You are given a generous allowance for gas and electricity in our properties. We have presented a broad range of type and size of property and will use opening, periodic and end of tenancy meter readings to calculate usage during the tenancy. In financial terms the allowances below translate to approximately 10% -15% of the rent you pay.
Electricity meters display usage in Kilowatt/hours (KWh). Gas meters display in either cubic feet or cubic meters. Us the conversion formula below for gas usage in KWh.
Type of Liverpool Student Lettings Ltd. Property
Annual Gas Allowance KWh
Annual Electricity Allowance KWh
Studio/1 bed apartment (electric only)
4,000 KWh
N/A
2 bed apartment (Economy 7)
N/A
7,000 KWh (low rate)
2,500 KWh (normal rate)
2 bed apartment (electric only)
N/A
6,500 KWh
2 bed apartment
10,000 KWh
2,500 KWh
3 bed apartment (Economy 7)
N/A
8,000 KWh (low rate)
3,500 KWh (normal rate)
3 bed apartment (electric only)
N/A
10,000 KWh
3 bed traditional terrace
16,500 KWh
3,000 KWh
4 bed traditional terrace
19,000 KWh
4,000 KWh
4 bed modern semi-detached
19,000 KWh
4,000 KWh
5 bed traditional terrace
20,500 KWh
5,000 KWh
5 bed traditional semi-detached
20,500 KWh
5,000 KWh
6 bed traditional terrace
21,500 KWh
6,500 KWh
7 bed traditional terrace
22,500 KWh
6,500 KWh
7 bed modern terrace
22,500 KWh
6,500 KWh
7 bed modern terrace (electric only)
N/A
20,000 KWh
8 bed modern terrace
23,000 KWh
7,000 KWh
How to convert your gas meter reading to KWh
1. Take today’s reading and subtract it from the opening reading taken when you Checked In.
2. If the gas meter in your property displays in cubic metres multiply the figure by 11.5 to give the KWh. If the gas meter in your property displays in cubic feet multiply the figure by 32 to give the KWh.
3. Compare the figure with the stated allowance in the table above.
Our Complaints Procedure
Liverpool Student Lettings Ltd. is committed to providing a quality service for its tenant and landlord customers.
One of the ways in which we can continue to improve our service is by listening and responding to the views of our customers and in particular by responding positively to complaints and putting mistakes right. We aim to ensure that:
• Making a complaint is as easy as possible;
• We treat a complaint as a clear expression of dissatisfaction with our service which calls for an immediate response
• We deal with it promptly, politely and when appropriate, confidentially
• We respond in the right way with an explanation or an apology where we have got things wrong and information on any action taken
• We learn from complaints, use them to improve our service and review annually our complaints procedure.
If you wish to make use of Our Formal Complaints Procedure please follow this advice.
Stage 1
In the first instance, if you are unable to resolve the issue informally, you should email the member of staff who dealt with you, so that he or she has a chance to put things right. You should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking.
You can expect your complaint to be acknowledged within 3 working days of receipt and you should get a response and an explanation within 10 working days. If you are unsure which member of Liverpool Student Lettings Ltd. staff to email your complaint send it to office@liverpoolstudentlettings.com and it will be forwarded to the member of staff.
Stage 2
If you are not satisfied with the initial response to the complaint then you should address an email to the Manager and ask for your complaint and the response to be reviewed. You can expect an acknowledgement of your request within 3 working days of receipt and a response within 10 workings days. Emails should be sent to office@liverpoolstudentlettings.com
Liverpool Student Lettings Ltd. aims to resolve all matters as quickly as possible. Inevitably some issues will be more complex and therefore may require longer to be fully investigated. If a matter requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when a full reply can be expected and from whom.
Stage 3
If you are still not satisfied with the further response from the Manager we would advise you to refer the matter to one of following regulatory bodies depending on the nature of the complaint.
Tenants with property or tenancy issues in Liverpool should contact
Liverpool Student Homes
www.studentpad.co.uk/liverpool
Tenants with deposit issues should contact
The Tenancy Deposit Scheme (TDS)
www.tds.gb.com/tenants-overview.html
Landlords with issues should contact
The Property Ombudsman
www.tpos.co.uk/
Tenants Charter
Our Tenant's Charter outlines how we will manage your enquiry, the tenancy and your property.
Before letting a property Liverpool Student Lettings Ltd. will:
Provide accurate information concerning the property
Ensure telephone calls are answered at times stated in advertisements
Offer prospective tenants a viewing of the property
Issue clear written instructions on the payment of rent
Issue tenancy agreements that are written in clear English that do not contain clauses that conflict with the tenant’s legal rights
Allow prospective tenants a minimum of 24 hours to consider the tenancy agreement before requesting a signature
Serve the relevant notices on any incumbent tenant to ensure vacant possession is secured for the incoming tenant
Clearly state who is responsible for the payment of utilities and service charges levied against the property
During the tenancy Liverpool Student Lettings Ltd. will:
Ensure the property is in a good state of repair at the commencement of the tenancy
Ensure that the property is adequately furnished
Provide adequate space and equipment (except utensils) for the storage and preparation of food for the number of occupants
Provide an adequate number of baths or showers suitable for the number of occupants
Provide sufficient cleaning equipment to enable the effective cleaning of the property by the tenants
Carry out repairs in full compliance with the provisions of Section 11 of the Landlord and Tenant Act 1985 and Sections 1 and 3 of the Defective Premises Act 1972
Carry out repairs within reasonable times following our standard procedure
Give tenants at least 24 hours notice if access is required to the property except at the tenants request and emergencies
Supply the tenants with guidance on the safe use of all cooking and heating appliances
Ensure that the property is secure enough to enable tenants to insure their personal belongings
Provide sufficient waste disposal containers for the number of occupants of the property
Carry out gas safety checks annually in full compliance with the Gas Safety (Installation and Use) Regulations 1994 and amendments in 1995
Carry out an inspection of the electrical installation every 3 years by a registered NICEIC technician to comply with the Institute for Electrical Engineers Wiring Regulations
Ensure that a competent person carries out all repairs
Ensure the exterior of the property is presentable so as not to detract from the look of the area
At the end of the Tenancy Liverpool Student Lettings Ltd. will:
Provide the tenants with detailed information about the steps they need to take to avoid any part of their security deposit being retained.
Inspect the property prior to vacation of the property if requested.
Inspect the property once the property has been vacated.
Return deposits, or part thereof, as prescribed by the Tenancy Deposit Scheme. Click here for more information http://www.thedisputeservice.co.uk
Give a written explanation to the tenants if any portion of the deposit is to be retained.
Tenant Portal
Contact our office or enquire via one of our contact forms and if your application is accepted you will be sent a link to allow you to make a deposit payment online.
You will need your email address you supplied on your online Tenant Application and your TCAS ID supplied on the confirmation.
Rent and other payments made online will be processed by PayPal.
Our Cancellation Policy
Cancellation by Applicants:
1. You may cancel your application for accommodation by sending a request to us by email to office@liverpoolstudentlettings.com within 7 days from receipt of our Confirmation & Acceptance Email.
2. You are not permitted to cancel your booking after more than 7 days have elapsed from your receipt of our Confirmation & Acceptance Email or after you have Checked In (if earlier). If you have not already done so, you remain under an obligation to sign your Tenancy Agreement after 7 days from receipt of our Confirmation & Acceptance Email.
Contact:
Liverpool Student Lettings Ltd. Trading as Liverpool Student Lettings Ltd.
Registered Office: 10 Maryland Street, Liverpool L1 9DE. Company Registered in the UK: 09233186
Telephone: 0151 707 7799
Email: office@liverpoolstudentlettings.com
CALL US - 0151 707 7799
For more information, please contact us at:
Liverpool Student Lettings Ltd. 10 Maryland Street, Liverpool, Merseyside, L1 9DE. or click our email link.
